Shipping policy

Shipping Policy

Thank you for shopping with THYME. We aim to deliver your order safely and promptly.

Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Rates & Estimated Delivery

United Kingdom

  • Standard Shipping — Free (3–5 business days)
  • Express Shipping — £7.99 (1–2 business days)
  • Express+ Shipping — £16.99 (next business day)

Europe

  • Standard Shipping — £7.99 (5–10 business days) | Free on orders over £50
  • Express Shipping — £16.99 (3–5 business days)
  • Express+ Shipping — £24.99 (1–3 business days)

USA & Canada

  • Standard Shipping — £7.99 (7–14 business days) | Free on orders over £50
  • Express Shipping — £16.99 (3–7 business days)
  • Express+ Shipping — £24.99 (2–4 business days)

Customs & Import Duties International orders may be subject to customs duties and import taxes upon arrival. These charges are the responsibility of the customer and are not included in the order total or shipping cost.

Order Tracking Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Lost or Delayed Orders If your order has not arrived within the estimated timeframe, please contact us at [your contact email] and we will investigate promptly.